Digital guest registration for Corona contact tracking

In no time at all, you can replace your paper receipts for guest registration with digital recording - at zero cost.

Data registration via mobile phone

Your guests scan a QR code with their cell phone camera. This contains a link to a web form that opens on the cell phone.

Works with any mobile phone with a camera and internet.

Data entry via web form

In the web form, guests enter their name, address, contact details, length of stay and, if applicable, accompanying persons. If necessary, the web form can be adapted to individual needs.

Data storage takes place on servers in Germany.

Advantages of Corona guest control with SeaTable

Digitisation instead of paperwork

Ready for use in a few minutes

Low contact and hygienic

Free of charge for up to 2,500 contact details

5 steps to digital guest registration

"Sometimes it's easy! The set-up was done in a few minutes and big words as explanation were not necessary to staff or customers."
cookies and cream, Berlin

Maximum control over your guests' data

Only you have access to your guest data

Contact details are protected from unauthorised access in your SeaTable account. 2-factor authentication is optionally available.

Simple monitoring and evaluation

You can monitor guest registrations in real time. Requests for information from authorities are answered in the shortest possible time

Storage location of the data in Germany

All data is stored in a TÜV-certified data centre in Frankfurt am Main. Customer data is not transferred abroad.

Simple data deletion after retention period

You can fulfil the data protection requirement for data economy within a few moments.

Obligation to register guests in restaurants and cafés

The state governments have laid down minimum hygiene requirements for catering establishments that must be met in view of the current pandemic situation. Unfortunately, the regulations relevant for restaurateurs are inconsistent from one federal state to the next and are also subject to ongoing adaptation to the current infection situation. For example, tighter regulations were agreed at a summit between the federal government and the minister presidents on 29 September 2020.

A requirement, as it exists in all 16 Laender, is the collection and storage of the contact data of guests ("guest registration") in order to make them available to the health authorities on demand, if necessary. The guest registration and thus the infection chain tracing of possible infection routes aims at slowing down the spread of the Corona virus. Contact persons of infected persons can be informed and quarantined to avoid further infections.

However, the regulations regarding guest registration are similar across federal state borders. In addition to name and address, the contact details also include a telephone number and, if applicable, an e-mail address. The time of arrival and, ideally, the planned duration of the stay must also be recorded. In the case of shared households, it is usually sufficient to register the contact details of a representative. Pure lists of names are therefore not sufficient. Rules on the registration of guests, such as exist in the German Länder, also exist in a similar form in Austria and Switzerland. In Vienna, for example, contact tracing was introduced with effect from 28 September.

The data must be stored for several weeks - the periods for data storage vary - and may only be collected and stored for the purpose of providing information to the public health department or the local police authority. Any other use is not permitted. The legal basis for data collection and processing in Germany is the revised Infection Protection Act (IfSG), which was last amended on 19 June 2020.

For Baden-Württemberg, for example, the current rule regarding guest registration is that "In order to be able to further trace chains of infection, guests must provide their name, address and the duration of their visit. The data is only used to provide information to the public health department or the local police authority in case of a possible infection. Those who do not wish to provide their data may not visit the restaurant. The data must be deleted after four weeks." (Source: FAQ Corona Ordinance)

Guests and persons who refuse to provide their contact details are to be excluded from using the catering establishment. The same applies, e.g. in Hesse, in the case of obviously false information such as pseudonyms and fun names.

As far as we know, there are no regulations regarding the formalities for guest data registration. Digital guest registration via web form is therefore just as permissible as paper-based registration. From our point of view, the digital registration of the guest's contact data with their mobile phone actually makes more sense from a hygienic point of view. Paper and pens do not pass through the hands of several people and thus reduce the risk of infection. In addition, the electronic registration of guest information is easy to comply with data protection regulations. When registering contacts, restaurateurs must ensure that the data collected is not visible to other guests.

We cannot guarantee that the use of SeaTable meets the regulatory requirements in all federal states and at all times. Therefore, please inquire independently and regularly about the relevant regulations regarding the registration of guest information. Especially the retention periods for contact tracing and notice obligations may vary, as well as the treatment of guests who only pick up food and beverages to take away ("To Go").

The relevant ordinances of the German federal states with further information especially on the required hygiene concepts and regulations for the registration of guests can be found under the following links (as of 30.9.2020):