1. Home
  2. Documents
  3. Manual
  4. Subscription / Billing
  5. Subscription management
Print

Subscription management

You can adapt your subscription to your changing needs yourself at any time of the day or night in the account management. Book more users, retrieve invoices, change payment data or billing address, as a team administrator this is done in a few moments.

Subscription management

You open the subscription management via the Billing area in the account management by clicking on Manage Subscription. In the pop-up that opens, you can

  • change and terminate your subscription
  • Adjust your account details
  • update their billing address (incl. VAT ID)
  • check their payment methods and
  • retrieve their issued invoices.

Customise subscription

To adjust your subscription and the booked users, click on your existing subscription in the pop-up of the subscription administration and then on Edit subscription. To end your subscription, select the alternative option End subscription. You can cancel this action at any time until the end of the current subscription period via the subscription administration.

A change to a higher-value subscription and the booking of additional users takes place with immediate effect. You will receive a credit note for the remaining subscription period of an existing paid subscription, which will be credited to the new subscription.

A change to a subscription with a smaller scope of services as well as a change to a free subscription takes place at the end of the current subscription period. The same applies to the termination of a subscription.

Change payment methods

As a user of a free subscription, you do not have to deposit a means of payment.

When upgrading for the first time and when a deposited means of payment expires, the subscription administration will ask you to deposit payment data of a valid means of payment.

To do this, click on payment methods in the subscription administration.

Retrieve invoices

Invoices for a paid subscription can be called up via the Invoice run menu in the subscription administration. Make sure that you have entered the correct billing address. It is not possible to change the invoice at a later date.

No invoices are generated for Free subscriptions.