Occasionally, errors can occur during API calls. This article is intended to explain and fix the most common errors or problems that you encounter. For a detailed list of errors, see our API documentation.
If you still cannot resolve the issue, contact Plus and Enterprise customer support or open a ticket in the community forum. Please follow the guidelines listed in the last section to make customer service as efficient as possible.
API error codes
401 error: authentication_required
Meaning of the error message
The API key or access token was not present in the request or was passed incorrectly.
Troubleshooting steps
Locate the appropriate token and add it to your request. Your access token must be included in the request in the form of an Authorization header. For more details about the correct token, see the API documentation.
401 error: unauthorized, invalid authentication token
Meaning of the error message
The specified token is invalid.
Troubleshooting steps
Make sure that the token you are using matches the key that is displayed to you in SeaTable.
429 error: too_many_requests
Meaning of the error message
The limit of maximum 300 requests per minute or 5,000 per day and base has been exceeded. You must wait until the API allows requests again.
Troubleshooting steps
Optimize your code or increase the spacing between requests to ensure you stay under the limit of requests.
Instructions for interacting with support
If the troubleshooting steps above have not helped resolve your issue, you should submit a request to the Community Forum or Plus / Enterprise Support. Please always provide the following information:
- The full API request (please replace or omit your token).
- All error messages you receive
- Describe what you want to achieve with the API request and what you have already tried.
