Satisfied customers are very important for businesses because the success of the company depends on them. With good customer touchpoint management, you ensure that your customers have a good experience at every touchpoint with your company. This starts with banner ads, social ads or blog posts on your website. Improving touchpoints starts with a basic analysis, for which you need a flexible tool.
For this purpose, we have created a SeaTable template that can ideally map your customer touchpoint management process. Here you can record the results of initial analyses, define measures for planned touchpoints and evaluate and assess the efficiency of actions already carried out. With defined goals, you always have an overview of which touchpoints can enrich your strategy.
Do your touchpoint management in one place - so that you always have everything in view in a structured way. To use this template, click on "Export" in the top right-hand corner of the template. You can then import this template directly into SeaTable.